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How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart and Pramod Thammaiah describe this as Automation40 — basically, a set of goals for businesses looking to bring more automation into the… Read More
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A site like Buttrcup [NSFW] is hard to explain. Because the world is awash in “risqué” photography, why should we pay creators? And why does the world need another site dedicated to “sexy, risqué and yet not too explicit” content? Sure, because good, well-lit content that can actually benefit models is almost impossible to find. Created by Molly Murphy and Michael… 
A reminder that I’m going to have Paul Vigna and Michael Casey, authors of The Truth Machine, onstage with me next week at Knotel, a co-working and event space in Manhattan. I’d love for you to come. You can RSVP here and space is limited. It’s happening on February 28 at 7pm and will feature a 35-minute talk with two of the top writers in crypto. These guys literally wrote…